Vanliga frågor
About Products and Services
PGVape specializes in high-quality disposable e-cigarettes and provides OEM services for custom vape products. We also offer a variety of premium e-liquids and vape accessories to enhance your vaping experience.
Absolutely. At PGVape, we only offer products from reputable brands known for their quality and performance. All items undergo thorough testing to meet our high standards.
Yes, PGVape offers OEM services for businesses looking to create their own branded vape products. Contact our customer support team to discuss your specific needs and requirements.
Yes, PGVape offers wholesale options. For more information and to discuss wholesale pricing, please contact our customer support team. We will provide you with the best discounted price based on the products and quantities you order!
BETALNING
We accept PayPal, Stripe, bank transfers (supporting SEPA), major credit cards (Visa, MasterCard, American Express), and cryptocurrency payments. You can view the available payment methods on the checkout page.
Payments can be declined for various reasons, such as incorrect credit card information, insufficient funds, or issues with the payment provider. Please ensure that the payment information you provide is accurate, or contact your payment provider to resolve the issue.
You can request an invoice during checkout, and we will email it to you, or please contact our customer support team to request one.
We do not offer cash-on-delivery. You need to use online payment methods when placing an order.
Ja, om du har en rabattkod eller presentkort kan du ange relevant information på kassasidan för att njuta av rabatter.
Vi vidtar flera åtgärder för att säkerställa säkerheten för betalningar, inklusive krypteringsteknik och betalningsbehandling som överensstämmer med PCI -standarder.
PGVAPES lagrar inte kundbetalningsinformation.
Du kommer att få ett e -postmeddelande om beställningsbekräftelse omedelbart efter en framgångsrik betalning som innehåller detaljerad orderinformation.
Om du behöver återbetalning, vänligen kontakta vårt kundsupportteam och ange beställningsuppgifter.
Logga in på ditt konto och gå till sidan "Mitt konto".
SÄKERHET
We employ multiple layers of security measures to protect your data and transactions, including data encryption, firewalls, and regular security audits.
We strictly adhere to our privacy policy and do not sell or share your personal information. Your information is used solely for order processing and providing customer support.
We use a secure payment processing system that complies with PCI standards to ensure the security of your payment information.
Creating a strong password involves using a combination of letters, numbers, and special characters, avoiding easily guessable information like birthdays. Changing your password regularly is also a way to enhance security.
Kontrollera webbplatsens URL för att säkerställa att den matchar den officiella webbplatsen.
If you encounter any suspicious activity or security issues, please contact our customer support immediately. We will investigate and take necessary actions.
Yes, we have implemented anti-phishing measures to help prevent fraudulent activities on malicious websites and emails.
SHIPPING
Countries that we can ship with DDP (Delivery duty paid) Method, it doesn’t request you do customs clearance and no duties for you.
USA – UPS Express (except Alaska and Hawaii)
UK – Local DPD Express
Europa - UPS Express/ DPD Express/ DHL Express
Country lists of Europe DDP Method: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.
Goods shipped to European countries will be cleared through customs in Germany or the Netherlands, and after customs clearance, they will be transported from Germany or the Netherlands to other European countries.
Country | Shipping Method | Shipping Time |
USA | Local UPS Ground | 10~15 Business day |
UK | Lokal DPD Express | 7~12 Business day |
Germany | DHL/ DPD/ UPS/postal | 8~15 Business day |
France | DHL/ DPD/ UPS/postal | 10~15 Business day |
Belgium | DHL/ DPD/ UPS/postal | 10~15 Business day |
Luxembourg | DHL/ DPD/ UPS/postal | 10~15 Business day |
Netherlands | DHL/ DPD/ UPS/postal | 10~15 Business day |
Czech Republic | DHL/ DPD/ UPS/postal | 10~15 Business day |
Polen | DHL/ DPD/ UPS/postal | 10~15 Business day |
Croatia | DHL/ DPD/ UPS/postal | 10~15 Business day |
Slovakia | DHL/ DPD/ UPS/postal | 10~15 Business day |
Slovenia | DHL/ DPD/ UPS/postal | 10~15 Business day |
Finland | DHL/ DPD/ UPS/postal | 10~15 Business day |
Denmark | DHL/ DPD/ UPS/postal | 10~15 Business day |
Sweden | DHL/ DPD/ UPS/postal | 10~15 Business day |
Austria | DHL/ DPD/ UPS/postal | 10~15 Business day |
Italy | DHL/ DPD/ UPS/postal | 10~15 Business day |
Hungary | DHL/ DPD/ UPS/postal | 10~15 Business day |
Lituen | DHL/ DPD/ UPS/postal | 10~15 Business day |
Estonia | DHL/ DPD/ UPS/postal | 10~15 Business day |
Latvia | DHL/ DPD/ UPS/postal | 10~15 Business day |
Greece | DHL/ DPD/ UPS/postal | 10~15 Business day |
Ireland | DHL/ DPD/ UPS/postal | 10~15 Business day |
Portugal | DHL/ DPD/ UPS/postal | 10~15 Business day |
Spain | DHL/ DPD/ UPS/postal | 10~15 Business day |
Other countries
Except these countries list above, you need to do customs clearance and lönesätt when package arrived to your customs, regarding to how much tax you need to pay, please inquiry local customs for details.
Your customs may require you to provide business license too.
Currently, we offer free shipping for orders over 100 pieces to European and U.S. countries. Additionally, we provide package insurance to ensure 100% guaranteed delivery.
Shipping costs are typically calculated based on the quantity of items, with more favorable rates for larger order quantities. You can enter your address during checkout to view the shipping cost.
Om ditt paket går förlorat eller försenas hårt, vänligen kontakta vårt kundtjänst.
Normalt krävs inga tullar för länder där du kan göra beställningar direkt på PGVAPE.
Detta tar vanligtvis 7-15 arbetsdagar och kan ta upp till 20 arbetsdagar på helgdagar eller i dåliga väderförhållanden.
Returnerar och efter försäljningstjänster
Om du stöter på några kvalitetsproblem eller får en skadad produkt, vänligen kontakta PGVAPE kundsupportteam omedelbart.
Yes, many PGVape products come with manufacturer warranties. Please check the product details for specific warranty information.
Yes, PGVape has a hassle-free return and exchange policy. Please visit our Return Policy page for detailed information on how to return or exchange your purchase.
Customer Support
How do I contact customer support?
You can contact the Pgvape customer support team via email at [email protected] or WhatsApp at +8613480381755. We are available Monday to Friday from 9 AM to 9 PM China Standard Time.