{"id":18,"date":"2025-07-11T13:22:06","date_gmt":"2025-07-11T13:22:06","guid":{"rendered":"https:\/\/pgvape.com\/?page_id=18"},"modified":"2025-11-19T07:58:14","modified_gmt":"2025-11-19T07:58:14","slug":"reembolso_devolucoes","status":"publish","type":"page","link":"https:\/\/pgvape.com\/pt\/reembolso_devolucoes\/","title":{"rendered":"Pol\u00edtica de Reembolso e Devolu\u00e7\u00f5es"},"content":{"rendered":"<div id=\"text-3711189199\" class=\"text\">\n\t\t\n\n<h1 data-sourcepos=\"5:1-5:34\">\ud83d\udcddPol\u00edtica de reembolso e devolu\u00e7\u00e3o<\/h1>\n\t\t\n<style>\n#text-3711189199 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:15px;margin-bottom:15px;max-width:1000px;background-color:rgb(179, 179, 179);\"><\/div>\n\n\t<div id=\"text-1528108798\" class=\"text\">\n\t\t\n\n<h3>Na pgvape.com, a satisfa\u00e7\u00e3o do cliente \u00e9 nossa principal prioridade. .<\/h3>\n\t\t\n<style>\n#text-1528108798 {\n  font-size: 0.9rem;\n}\n@media (min-width:550px) {\n  #text-1528108798 {\n    font-size: 1rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:15px;margin-bottom:15px;max-width:1000px;background-color:rgb(179, 179, 179);\"><\/div>\n\n\t<div id=\"text-359143370\" class=\"text\">\n\t\t\n\n<h2>\ud83d\udea8 Cancelamento de pedido<\/h2>\n\t\t\n<style>\n#text-359143370 {\n  font-size: 0.9rem;\n  color: rgb(0, 0, 0);\n}\n#text-359143370 > * {\n  color: rgb(0, 0, 0);\n}\n@media (min-width:550px) {\n  #text-359143370 {\n    font-size: 1rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-2424814706\" class=\"text\">\n\t\t\n\n<h3><strong data-sourcepos=\"15:4-15:27\">Pol\u00edtica de Cancelamento<\/strong>:<\/h3>\n<p>Voc\u00ea pode cancelar seu pedido dentro\u00a0<strong data-sourcepos=\"16:39-16:51\">24 horas<\/strong>\u00a0de compra e receba um\u00a0<strong data-sourcepos=\"16:78-16:93\">reembolso total<\/strong>.<\/p>\n<p>Caso o pedido j\u00e1 tenha sido processado ou enviado, o cancelamento n\u00e3o ser\u00e1 poss\u00edvel.<\/p>\n\t\t\n<style>\n#text-2424814706 {\n  font-size: 0.9rem;\n  color: rgb(0, 0, 0);\n}\n#text-2424814706 > * {\n  color: rgb(0, 0, 0);\n}\n@media (min-width:550px) {\n  #text-2424814706 {\n    font-size: 1rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-1061584100\" class=\"text\">\n\t\t\n\n<h3><strong data-sourcepos=\"19:4-19:28\">Processo de cancelamento<\/strong>:<\/h3>\n<p>Entre em contato com nossa equipe de suporte ao cliente o mais r\u00e1pido poss\u00edvel para enviar sua solicita\u00e7\u00e3o de cancelamento:<\/p>\n<p><strong data-sourcepos=\"21:8-21:17\">E-mail<\/strong>: support@pgvape.com<\/p>\n<p><strong data-sourcepos=\"22:8-22:20\">WhatsApp<\/strong>: +8613480381755<\/p>\n\t\t\n<style>\n#text-1061584100 {\n  font-size: 0.9rem;\n}\n@media (min-width:550px) {\n  #text-1061584100 {\n    font-size: 1rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:15px;margin-bottom:15px;max-width:1000px;background-color:rgb(179, 179, 179);\"><\/div>\n\n\t<div id=\"text-277160557\" class=\"text\">\n\t\t\n\n<h2 data-sourcepos=\"26:1-26:40\">\ud83d\udce6\u00a0<strong data-sourcepos=\"26:7-26:40\">Elegibilidade para reembolso e devolu\u00e7\u00e3o<\/strong><\/h2>\n\t\t\n<style>\n#text-277160557 {\n  font-size: 0.9rem;\n  color: rgb(0, 0, 0);\n}\n#text-277160557 > * {\n  color: rgb(0, 0, 0);\n}\n@media (min-width:550px) {\n  #text-277160557 {\n    font-size: 1rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-4013745478\" class=\"text\">\n\t\t\n\n<h3><strong data-sourcepos=\"28:4-28:30\">1.Condi\u00e7\u00f5es de elegibilidade<\/strong>:<\/h3>\n<p>Se as mercadorias recebidas forem\u00a0<strong data-sourcepos=\"29:32-29:43\">danificado<\/strong>\u00a0ou\u00a0<strong data-sourcepos=\"29:47-29:60\">defeituoso<\/strong>, voc\u00ea pode solicitar um reembolso ou troca.<\/p>\n<p>As devolu\u00e7\u00f5es est\u00e3o sujeitas aos seguintes requisitos:<\/p>\n<p>O produto deve ser\u00a0<strong data-sourcepos=\"31:28-31:38\">n\u00e3o utilizado<\/strong>\u00a0e em sua embalagem original.<\/p>\n<p>Deve ser fornecido um comprovante de compra (n\u00famero do pedido ou recibo, etc.).<\/p>\n<p>As solicita\u00e7\u00f5es de devolu\u00e7\u00e3o dever\u00e3o ser feitas dentro\u00a0<strong data-sourcepos=\"33:44-33:56\">48 horas<\/strong>\u00a0de receber o produto.<\/p>\n\t\t\n<style>\n#text-4013745478 {\n  font-size: 0.9rem;\n  color: rgb(0, 0, 0);\n}\n#text-4013745478 > * {\n  color: rgb(0, 0, 0);\n}\n@media (min-width:550px) {\n  #text-4013745478 {\n    font-size: 1rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-3100704806\" class=\"text\">\n\t\t\n\n<h3><strong data-sourcepos=\"35:4-35:28\">2. Itens n\u00e3o reembols\u00e1veis<\/strong>:<\/h3>\n<p>Cart\u00f5es-presente.<\/p>\n<p>Itens marcados como \u201cVenda Final\u201d.<\/p>\n<p>Produtos devolvidos mais de 48 horas ap\u00f3s a entrega.<\/p>\n<p>Taxas de envio: As despesas de envio para devolu\u00e7\u00f5es n\u00e3o ser\u00e3o reembolsadas e ser\u00e3o deduzidas do valor do reembolso.<\/p>\n\t\t\n<style>\n#text-3100704806 {\n  font-size: 0.9rem;\n  color: rgb(0, 0, 0);\n}\n#text-3100704806 > * {\n  color: rgb(0, 0, 0);\n}\n@media (min-width:550px) {\n  #text-3100704806 {\n    font-size: 1rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:15px;margin-bottom:15px;max-width:1000px;background-color:rgb(179, 179, 179);\"><\/div>\n\n\t<div id=\"text-2531576878\" class=\"text\">\n\t\t\n\n<h2 data-sourcepos=\"43:1-43:25\">\ud83d\udd0d\u00a0<strong data-sourcepos=\"43:7-43:25\">Processo de devolu\u00e7\u00e3o<\/strong><\/h2>\n\t\t\n<style>\n#text-2531576878 {\n  font-size: 0.9rem;\n  color: rgb(0, 0, 0);\n}\n#text-2531576878 > * {\n  color: rgb(0, 0, 0);\n}\n@media (min-width:550px) {\n  #text-2531576878 {\n    font-size: 1rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-3245117586\" class=\"text\">\n\t\t\n\n<h3><strong data-sourcepos=\"45:4-45:32\">1.Entre em contato com o suporte ao cliente<\/strong>:<\/h3>\n<p>Envie sua solicita\u00e7\u00e3o de devolu\u00e7\u00e3o para: support@pgvape.com<\/p>\n<p>Forne\u00e7a o n\u00famero do pedido, uma descri\u00e7\u00e3o do problema e fotos ou v\u00eddeos relevantes.<\/p>\n\t\t\n<style>\n#text-3245117586 {\n  font-size: 0.9rem;\n  color: rgb(0, 0, 0);\n}\n#text-3245117586 > * {\n  color: rgb(0, 0, 0);\n}\n@media (min-width:550px) {\n  #text-3245117586 {\n    font-size: 1rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-3756277228\" class=\"text\">\n\t\t\n\n<h3><strong data-sourcepos=\"49:4-49:21\">2.Autoriza\u00e7\u00e3o<\/strong>:<\/h3>\n<p>Nossa equipe de suporte avaliar\u00e1 sua solicita\u00e7\u00e3o e fornecer\u00e1 autoriza\u00e7\u00e3o de devolu\u00e7\u00e3o junto com instru\u00e7\u00f5es detalhadas.<\/p>\n<p><strong data-sourcepos=\"51:6-51:14\">Observa\u00e7\u00e3o<\/strong>: Devolu\u00e7\u00f5es n\u00e3o aprovadas n\u00e3o ser\u00e3o processadas.<\/p>\n\t\t\n<style>\n#text-3756277228 {\n  font-size: 0.9rem;\n  color: rgb(0, 0, 0);\n}\n#text-3756277228 > * {\n  color: rgb(0, 0, 0);\n}\n@media (min-width:550px) {\n  #text-3756277228 {\n    font-size: 1rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-1493973750\" class=\"text\">\n\t\t\n\n<h3><strong data-sourcepos=\"53:4-53:33\">3.Envie o produto devolvido<\/strong>:<\/h3>\n<p>Use um m\u00e9todo de envio rastre\u00e1vel para enviar o produto para o endere\u00e7o fornecido.<\/p>\n<p>Certifique-se de que o produto esteja embalado com seguran\u00e7a.<\/p>\n\t\t\n<style>\n#text-1493973750 {\n  font-size: 0.9rem;\n  color: rgb(0, 0, 0);\n}\n#text-1493973750 > * {\n  color: rgb(0, 0, 0);\n}\n@media (min-width:550px) {\n  #text-1493973750 {\n    font-size: 1rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-2820608442\" class=\"text\">\n\t\t\n\n<h3><strong data-sourcepos=\"57:4-57:33\">4.Inspe\u00e7\u00e3o e Processamento<\/strong>:<\/h3>\n<p>Ap\u00f3s receber o produto devolvido, iremos inspecion\u00e1-lo e notific\u00e1-lo da aprova\u00e7\u00e3o ou rejei\u00e7\u00e3o do seu reembolso ou troca.<\/p>\n\t\t\n<style>\n#text-2820608442 {\n  font-size: 0.9rem;\n  color: rgb(0, 0, 0);\n}\n#text-2820608442 > * {\n  color: rgb(0, 0, 0);\n}\n@media (min-width:550px) {\n  #text-2820608442 {\n    font-size: 1rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:15px;margin-bottom:15px;max-width:1000px;background-color:rgb(179, 179, 179);\"><\/div>\n\n\t<div id=\"text-2563597061\" class=\"text\">\n\t\t\n\n<h2 data-sourcepos=\"62:1-62:32\">\ud83d\udcb3\u00a0<strong data-sourcepos=\"62:7-62:32\">Reembolsos e Trocas<\/strong><\/h2>\n\t\t\n<style>\n#text-2563597061 {\n  font-size: 0.9rem;\n  color: rgb(0, 0, 0);\n}\n#text-2563597061 > * {\n  color: rgb(0, 0, 0);\n}\n@media (min-width:550px) {\n  #text-2563597061 {\n    font-size: 1rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-2710682041\" class=\"text\">\n\t\t\n\n<h3><strong data-sourcepos=\"64:4-64:15\">1. Reembolsos<\/strong>:<\/h3>\n<p>Se sua devolu\u00e7\u00e3o for aprovada, o reembolso ser\u00e1 processado de volta para o m\u00e9todo de pagamento original.<\/p>\n<p>Bancos ou empresas de cart\u00e3o de cr\u00e9dito podem exigir mais tempo para processar o reembolso.<\/p>\n\t\t\n<style>\n#text-2710682041 {\n  font-size: 0.9rem;\n  color: rgb(8, 3, 3);\n}\n#text-2710682041 > * {\n  color: rgb(8, 3, 3);\n}\n@media (min-width:550px) {\n  #text-2710682041 {\n    font-size: 1rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-132911957\" class=\"text\">\n\t\t\n\n<h3><strong data-sourcepos=\"68:4-68:17\">2.Trocas<\/strong>:<\/h3>\n<p>Se voc\u00ea for aprovado para uma troca, enviaremos um produto de substitui\u00e7\u00e3o gratuitamente.<\/p>\n\t\t\n<style>\n#text-132911957 {\n  font-size: 0.9rem;\n  color: rgb(0, 0, 0);\n}\n#text-132911957 > * {\n  color: rgb(0, 0, 0);\n}\n@media (min-width:550px) {\n  #text-132911957 {\n    font-size: 1rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:15px;margin-bottom:15px;max-width:1000px;background-color:rgb(179, 179, 179);\"><\/div>\n\n\t<div id=\"text-1822904849\" class=\"text\">\n\t\t\n\n<h2 data-sourcepos=\"73:1-73:21\">\ud83d\udce8\u00a0<strong data-sourcepos=\"73:7-73:21\">Contate-nos<\/strong><\/h2>\n\t\t\n<style>\n#text-1822904849 {\n  font-size: 0.9rem;\n  color: rgb(0, 0, 0);\n}\n#text-1822904849 > * {\n  color: rgb(0, 0, 0);\n}\n@media (min-width:550px) {\n  #text-1822904849 {\n    font-size: 1rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-2516786207\" class=\"text\">\n\t\t\n\n<h3><strong data-sourcepos=\"75:3-75:12\">E-mail<\/strong>:<span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"\/pt\/support@pgvape.com\/\">support@pgvape.com<\/a><\/span><\/h3>\n<h3><strong data-sourcepos=\"76:3-76:15\">WhatsApp<\/strong>: <span style=\"color: #00ff00;\"><a style=\"color: #00ff00;\" href=\"https:\/\/wa.me\/+8618128481258\">+8618128481258<\/a><\/span><br \/>(Resposta em at\u00e9 24 horas em dias \u00fateis)<\/h3>\n<p>\u00a0<\/p>\n\t\t\n<style>\n#text-2516786207 {\n  font-size: 0.9rem;\n  color: rgb(0, 0, 0);\n}\n#text-2516786207 > * {\n  color: rgb(0, 0, 0);\n}\n@media (min-width:550px) {\n  #text-2516786207 {\n    font-size: 1rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-2735050941\" class=\"text\">\n\t\t\n\n<h3><strong>Obrigado por escolher pgvape.com! .<\/strong><\/h3>\n\t\t\n<style>\n#text-2735050941 {\n  font-size: 0.9rem;\n  color: rgb(0, 0, 0);\n}\n#text-2735050941 > * {\n  color: rgb(0, 0, 0);\n}\n@media (min-width:550px) {\n  #text-2735050941 {\n    font-size: 1rem;\n  }\n}\n<\/style>\n\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"both","_seopress_redirections_param":"","_seopress_redirections_type":301,"_seopress_analysis_target_kw":"","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"footnotes":""},"class_list":["post-18","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pgvape.com\/pt\/wp-json\/wp\/v2\/pages\/18","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pgvape.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pgvape.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pgvape.com\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pgvape.com\/pt\/wp-json\/wp\/v2\/comments?post=18"}],"version-history":[{"count":0,"href":"https:\/\/pgvape.com\/pt\/wp-json\/wp\/v2\/pages\/18\/revisions"}],"wp:attachment":[{"href":"https:\/\/pgvape.com\/pt\/wp-json\/wp\/v2\/media?parent=18"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}