Zobowiązanie usługowe: At pgvape.com, we are committed to providing you with fast, safe, and efficient order delivery services. The following shipping policy outlines the entire order fulfillment process for your reference.
1.🕒 Order Processing Time
Standard Processing Time: After receiving payment, your order will be processed within 1-3 dni robocze, including order verification, packaging, and pre-processing.
Special Circumstances: Processing time may be extended in cases of holidays, remote areas, or customs inspections. We will update the logistics progress promptly.
2. 🚚 Logistyka i czas wysyłki
Standard Delivery Time: Delivery typically takes 7-14 business days, with the exact duration depending on your location.
Possible Delays: Remote areas, holidays, customs inspections, or other unforeseen circumstances may cause delays in shipping.
3. 🤝 Shipping Partners
We collaborate with globally trusted logistics providers to ensure end-to-end control of your order transportation. Our partners include:
DHL
DPD
Ups
Destination Country Postal System
4. 🔍 Order Tracking Service
Tracking Notification: After shipment, a tracking number will be automatically sent to your registered email address.
Tracking Options:
Check your package status by entering the tracking number on our website’s “My Orders” page.
Log in to the carrier’s official platform (e.g., DHL/UPS website).
5. 💰 Koszty wysyłki i odpowiedzialność celna
Shipping Cost Rules: Shipping costs are calculated based on the order weight, destination, and selected shipping method. The exact cost will be displayed during checkout.
Customs Responsibility:
For orders shipped to countries or regions outside of Canada, any customs duties or import taxes will be covered by us.
For Canadian orders, import taxes are the customer’s responsibility. We recommend checking your local customs regulations before placing an order.
6. 🚨 Handling Shipping Exceptions
If you encounter any of the following situations, please contact our customer support team immediately:
- Shipping delay exceeding the estimated time by 5 dni roboczych.
- Lost, damaged, or abnormal tracking information for your package.
- Need to update the shipping address or other details.
We will follow up Through the entire process and coordinate with the logistics provider to offer solutions such as reshipment or refunds, depending on the situation.
7. 📨 Customer Support
- Email: [email protected]
- WhatsApp: +8613480381755 (Response within 24 hours on business days)
Thank you for choosing pgvape.com!
We value your trust and are committed to providing smooth and secure shipping services.