{"id":18,"date":"2025-07-11T13:22:06","date_gmt":"2025-07-11T13:22:06","guid":{"rendered":"https:\/\/pgvape.com\/?page_id=18"},"modified":"2025-11-19T07:58:14","modified_gmt":"2025-11-19T07:58:14","slug":"remboursement_retours","status":"publish","type":"page","link":"https:\/\/pgvape.com\/fr\/remboursement_retours\/","title":{"rendered":"Politique de remboursement et de retour"},"content":{"rendered":"<div id=\"text-442304079\" class=\"text\">\n\t\t\n\n<h1 data-sourcepos=\"5:1-5:34\">\ud83d\udcddPolitique de remboursement et de retours<\/h1>\n\t\t\n<style>\n#text-442304079 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:15px;margin-bottom:15px;max-width:1000px;background-color:rgb(179, 179, 179);\"><\/div>\n\n\t<div id=\"text-656543249\" class=\"text\">\n\t\t\n\n<h3>Chez pgvape.com, la satisfaction du client est notre priorit\u00e9 absolue. .<\/h3>\n\t\t\n<style>\n#text-656543249 {\n  font-size: 0.9rem;\n}\n@media (min-width:550px) {\n  #text-656543249 {\n    font-size: 1rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:15px;margin-bottom:15px;max-width:1000px;background-color:rgb(179, 179, 179);\"><\/div>\n\n\t<div id=\"text-772068273\" class=\"text\">\n\t\t\n\n<h2>\ud83d\udea8 Annulation de commande<\/h2>\n\t\t\n<style>\n#text-772068273 {\n  font-size: 0.9rem;\n  color: rgb(0, 0, 0);\n}\n#text-772068273 > * {\n  color: rgb(0, 0, 0);\n}\n@media (min-width:550px) {\n  #text-772068273 {\n    font-size: 1rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-3817768635\" class=\"text\">\n\t\t\n\n<h3><strong data-sourcepos=\"15:4-15:27\">Politique d'annulation<\/strong>:<\/h3>\n<p>Vous pouvez annuler votre commande dans\u00a0<strong data-sourcepos=\"16:39-16:51\">24 heures<\/strong>\u00a0d'achat et recevez un\u00a0<strong data-sourcepos=\"16:78-16:93\">remboursement complet<\/strong>.<\/p>\n<p>Si la commande a d\u00e9j\u00e0 \u00e9t\u00e9 trait\u00e9e ou exp\u00e9di\u00e9e, l'annulation ne sera pas possible.<\/p>\n\t\t\n<style>\n#text-3817768635 {\n  font-size: 0.9rem;\n  color: rgb(0, 0, 0);\n}\n#text-3817768635 > * {\n  color: rgb(0, 0, 0);\n}\n@media (min-width:550px) {\n  #text-3817768635 {\n    font-size: 1rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-2904300401\" class=\"text\">\n\t\t\n\n<h3><strong data-sourcepos=\"19:4-19:28\">Processus d'annulation<\/strong>:<\/h3>\n<p>Veuillez contacter notre \u00e9quipe de support client d\u00e8s que possible pour soumettre votre demande d'annulation\u00a0:<\/p>\n<p><strong data-sourcepos=\"21:8-21:17\">E-mail<\/strong>: support@pgvape.com<\/p>\n<p><strong data-sourcepos=\"22:8-22:20\">WhatsApp<\/strong>: +8613480381755<\/p>\n\t\t\n<style>\n#text-2904300401 {\n  font-size: 0.9rem;\n}\n@media (min-width:550px) {\n  #text-2904300401 {\n    font-size: 1rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:15px;margin-bottom:15px;max-width:1000px;background-color:rgb(179, 179, 179);\"><\/div>\n\n\t<div id=\"text-2890053470\" class=\"text\">\n\t\t\n\n<h2 data-sourcepos=\"26:1-26:40\">\ud83d\udce6\u00a0<strong data-sourcepos=\"26:7-26:40\">Remboursement et \u00e9ligibilit\u00e9 au retour<\/strong><\/h2>\n\t\t\n<style>\n#text-2890053470 {\n  font-size: 0.9rem;\n  color: rgb(0, 0, 0);\n}\n#text-2890053470 > * {\n  color: rgb(0, 0, 0);\n}\n@media (min-width:550px) {\n  #text-2890053470 {\n    font-size: 1rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-3560472739\" class=\"text\">\n\t\t\n\n<h3><strong data-sourcepos=\"28:4-28:30\">1.Conditions d'\u00e9ligibilit\u00e9<\/strong>:<\/h3>\n<p>Si les marchandises re\u00e7ues sont\u00a0<strong data-sourcepos=\"29:32-29:43\">endommag\u00e9<\/strong>\u00a0ou\u00a0<strong data-sourcepos=\"29:47-29:60\">d\u00e9fectueux<\/strong>, vous pouvez demander un remboursement ou un \u00e9change.<\/p>\n<p>Les retours sont soumis aux exigences suivantes\u00a0:<\/p>\n<p>Le produit doit \u00eatre\u00a0<strong data-sourcepos=\"31:28-31:38\">inutilis\u00e9<\/strong>\u00a0et dans son emballage d'origine.<\/p>\n<p>Une preuve d'achat (num\u00e9ro de commande ou re\u00e7u, etc.) doit \u00eatre fournie.<\/p>\n<p>Les demandes de retour doivent \u00eatre faites dans les\u00a0<strong data-sourcepos=\"33:44-33:56\">48 heures<\/strong>\u00a0de r\u00e9ception du produit.<\/p>\n\t\t\n<style>\n#text-3560472739 {\n  font-size: 0.9rem;\n  color: rgb(0, 0, 0);\n}\n#text-3560472739 > * {\n  color: rgb(0, 0, 0);\n}\n@media (min-width:550px) {\n  #text-3560472739 {\n    font-size: 1rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-2374150038\" class=\"text\">\n\t\t\n\n<h3><strong data-sourcepos=\"35:4-35:28\">2.Articles non remboursables<\/strong>:<\/h3>\n<p>Cartes cadeaux.<\/p>\n<p>Articles marqu\u00e9s comme \u201c\u00a0Vente finale\u00a0\u201d.<\/p>\n<p>Produits retourn\u00e9s plus de 48 heures apr\u00e8s la livraison.<\/p>\n<p>Frais de port : Les frais de port pour les retours ne seront pas rembours\u00e9s et seront d\u00e9duits du montant du remboursement.<\/p>\n\t\t\n<style>\n#text-2374150038 {\n  font-size: 0.9rem;\n  color: rgb(0, 0, 0);\n}\n#text-2374150038 > * {\n  color: rgb(0, 0, 0);\n}\n@media (min-width:550px) {\n  #text-2374150038 {\n    font-size: 1rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:15px;margin-bottom:15px;max-width:1000px;background-color:rgb(179, 179, 179);\"><\/div>\n\n\t<div id=\"text-4211388200\" class=\"text\">\n\t\t\n\n<h2 data-sourcepos=\"43:1-43:25\">\ud83d\udd0d\u00a0<strong data-sourcepos=\"43:7-43:25\">Processus de retour<\/strong><\/h2>\n\t\t\n<style>\n#text-4211388200 {\n  font-size: 0.9rem;\n  color: rgb(0, 0, 0);\n}\n#text-4211388200 > * {\n  color: rgb(0, 0, 0);\n}\n@media (min-width:550px) {\n  #text-4211388200 {\n    font-size: 1rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-1613542515\" class=\"text\">\n\t\t\n\n<h3><strong data-sourcepos=\"45:4-45:32\">1.Contactez le service client<\/strong>:<\/h3>\n<p>Soumettez votre demande de retour \u00e0 : support@pgvape.com<\/p>\n<p>Fournissez le num\u00e9ro de commande, une description du probl\u00e8me et des photos ou vid\u00e9os pertinentes.<\/p>\n\t\t\n<style>\n#text-1613542515 {\n  font-size: 0.9rem;\n  color: rgb(0, 0, 0);\n}\n#text-1613542515 > * {\n  color: rgb(0, 0, 0);\n}\n@media (min-width:550px) {\n  #text-1613542515 {\n    font-size: 1rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-533853879\" class=\"text\">\n\t\t\n\n<h3><strong data-sourcepos=\"49:4-49:21\">2.Autorisation<\/strong>:<\/h3>\n<p>Notre \u00e9quipe d'assistance \u00e9valuera votre demande et vous fournira une autorisation de retour ainsi que des instructions d\u00e9taill\u00e9es.<\/p>\n<p><strong data-sourcepos=\"51:6-51:14\">Note<\/strong>: Les retours non approuv\u00e9s ne seront pas trait\u00e9s.<\/p>\n\t\t\n<style>\n#text-533853879 {\n  font-size: 0.9rem;\n  color: rgb(0, 0, 0);\n}\n#text-533853879 > * {\n  color: rgb(0, 0, 0);\n}\n@media (min-width:550px) {\n  #text-533853879 {\n    font-size: 1rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-1117654877\" class=\"text\">\n\t\t\n\n<h3><strong data-sourcepos=\"53:4-53:33\">3.Exp\u00e9dier le produit retourn\u00e9<\/strong>:<\/h3>\n<p>Utilisez une m\u00e9thode d'exp\u00e9dition tra\u00e7able pour envoyer le produit \u00e0 l'adresse fournie.<\/p>\n<p>Assurez-vous que le produit est emball\u00e9 en toute s\u00e9curit\u00e9.<\/p>\n\t\t\n<style>\n#text-1117654877 {\n  font-size: 0.9rem;\n  color: rgb(0, 0, 0);\n}\n#text-1117654877 > * {\n  color: rgb(0, 0, 0);\n}\n@media (min-width:550px) {\n  #text-1117654877 {\n    font-size: 1rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-1367343982\" class=\"text\">\n\t\t\n\n<h3><strong data-sourcepos=\"57:4-57:33\">4.Inspection et traitement<\/strong>:<\/h3>\n<p>Apr\u00e8s r\u00e9ception du produit retourn\u00e9, nous l'inspecterons et vous informerons de l'approbation ou du rejet de votre remboursement ou \u00e9change.<\/p>\n\t\t\n<style>\n#text-1367343982 {\n  font-size: 0.9rem;\n  color: rgb(0, 0, 0);\n}\n#text-1367343982 > * {\n  color: rgb(0, 0, 0);\n}\n@media (min-width:550px) {\n  #text-1367343982 {\n    font-size: 1rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:15px;margin-bottom:15px;max-width:1000px;background-color:rgb(179, 179, 179);\"><\/div>\n\n\t<div id=\"text-757392389\" class=\"text\">\n\t\t\n\n<h2 data-sourcepos=\"62:1-62:32\">\ud83d\udcb3\u00a0<strong data-sourcepos=\"62:7-62:32\">Remboursements et \u00e9changes<\/strong><\/h2>\n\t\t\n<style>\n#text-757392389 {\n  font-size: 0.9rem;\n  color: rgb(0, 0, 0);\n}\n#text-757392389 > * {\n  color: rgb(0, 0, 0);\n}\n@media (min-width:550px) {\n  #text-757392389 {\n    font-size: 1rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-782872288\" class=\"text\">\n\t\t\n\n<h3><strong data-sourcepos=\"64:4-64:15\">1.Remboursements<\/strong>:<\/h3>\n<p>Si votre retour est approuv\u00e9, le remboursement sera trait\u00e9 selon le mode de paiement d'origine.<\/p>\n<p>Les banques ou les soci\u00e9t\u00e9s \u00e9mettrices de cartes de cr\u00e9dit peuvent exiger un d\u00e9lai suppl\u00e9mentaire pour traiter le remboursement.<\/p>\n\t\t\n<style>\n#text-782872288 {\n  font-size: 0.9rem;\n  color: rgb(8, 3, 3);\n}\n#text-782872288 > * {\n  color: rgb(8, 3, 3);\n}\n@media (min-width:550px) {\n  #text-782872288 {\n    font-size: 1rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-1192015457\" class=\"text\">\n\t\t\n\n<h3><strong data-sourcepos=\"68:4-68:17\">2.\u00c9changes<\/strong>:<\/h3>\n<p>Si votre \u00e9change est approuv\u00e9, nous vous enverrons gratuitement un produit de remplacement.<\/p>\n\t\t\n<style>\n#text-1192015457 {\n  font-size: 0.9rem;\n  color: rgb(0, 0, 0);\n}\n#text-1192015457 > * {\n  color: rgb(0, 0, 0);\n}\n@media (min-width:550px) {\n  #text-1192015457 {\n    font-size: 1rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:15px;margin-bottom:15px;max-width:1000px;background-color:rgb(179, 179, 179);\"><\/div>\n\n\t<div id=\"text-645042651\" class=\"text\">\n\t\t\n\n<h2 data-sourcepos=\"73:1-73:21\">\ud83d\udce8\u00a0<strong data-sourcepos=\"73:7-73:21\">Contactez-nous<\/strong><\/h2>\n\t\t\n<style>\n#text-645042651 {\n  font-size: 0.9rem;\n  color: rgb(0, 0, 0);\n}\n#text-645042651 > * {\n  color: rgb(0, 0, 0);\n}\n@media (min-width:550px) {\n  #text-645042651 {\n    font-size: 1rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-2930136747\" class=\"text\">\n\t\t\n\n<h3><strong data-sourcepos=\"75:3-75:12\">E-mail<\/strong>:<span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"\/fr\/support@pgvape.com\/\">support@pgvape.com<\/a><\/span><\/h3>\n<h3><strong data-sourcepos=\"76:3-76:15\">WhatsApp<\/strong>: <span style=\"color: #00ff00;\"><a style=\"color: #00ff00;\" href=\"https:\/\/wa.me\/+8618128481258\">+8618128481258<\/a><\/span><br \/>(R\u00e9ponse sous 24h les jours ouvr\u00e9s)<\/h3>\n<p>\u00a0<\/p>\n\t\t\n<style>\n#text-2930136747 {\n  font-size: 0.9rem;\n  color: rgb(0, 0, 0);\n}\n#text-2930136747 > * {\n  color: rgb(0, 0, 0);\n}\n@media (min-width:550px) {\n  #text-2930136747 {\n    font-size: 1rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-2538716079\" class=\"text\">\n\t\t\n\n<h3><strong>Merci d'avoir choisi pgvape.com ! .<\/strong><\/h3>\n\t\t\n<style>\n#text-2538716079 {\n  font-size: 0.9rem;\n  color: rgb(0, 0, 0);\n}\n#text-2538716079 > * {\n  color: rgb(0, 0, 0);\n}\n@media (min-width:550px) {\n  #text-2538716079 {\n    font-size: 1rem;\n  }\n}\n<\/style>\n\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"both","_seopress_redirections_param":"","_seopress_redirections_type":301,"_seopress_analysis_target_kw":"","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"footnotes":""},"class_list":["post-18","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pgvape.com\/fr\/wp-json\/wp\/v2\/pages\/18","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pgvape.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pgvape.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pgvape.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pgvape.com\/fr\/wp-json\/wp\/v2\/comments?post=18"}],"version-history":[{"count":0,"href":"https:\/\/pgvape.com\/fr\/wp-json\/wp\/v2\/pages\/18\/revisions"}],"wp:attachment":[{"href":"https:\/\/pgvape.com\/fr\/wp-json\/wp\/v2\/media?parent=18"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}