Suivi des commandes

Numéro de suivi de la logistique:

Track
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Thank you for choosing pgvape.com! With our order tracking system, you can easily check the status of your order. If you encounter any issues, please follow the guidelines below or contact our customer support team. We are here to help!

🔍 How to Track Your Order?

  1. Through Your Account: Log in to your  account, go to the “My Orders” section, and check the logistics information for your order.

  2. Through the Email Link: After your package is shipped, you will receive an email containing a tracking number and a link to check the logistics status. Click on the link in the email to view the tracking details.

  3. Contact Support: Si vous n'avez pas reçu l'e-mail ou si vous faites face à aucun problème, n'hésitez pas à nous contacter via:

🚚 Frequently Asked Questions

How long does delivery take?

  • Standard Delivery Time: Usually 7-15 business days, depending on your location.
  • Special Cases: Les jours fériés, le mauvais temps ou le dégagement des douanes peuvent entraîner des retards, avec un délai de livraison maximal de 20 business days.

Where can I find my tracking information?

  • After your package is shipped, you will receive an email with a tracking number and a link to check the logistics status.
  • If you didn’t receive the email:
    1. Check your spam/junk folder.
    2. If still not found, contact us via WhatsApp +8613480381755 for assistance.

Why can’t I track my order?

  • Commandes récemment expédiées: The courier may not have scanned the package yet. Please wait 1-2 days and try again.
  • Logistics update delays: Sometimes the tracking system takes 24-48 hours to synchronize the information.

Why hasn’t my tracking status changed?

Delays in tracking updates may be caused by:

  • Public holidays
  • High shipping volume
  • Réduction de la disponibilité du fret aérien
  • Customs processing

We recommend waiting for 3 business days before checking again. If there are still no updates, please contact our support team.

My tracking status shows “Delivered,” but I haven’t received the package. What should I do?

  1. Check with neighbors or the local delivery point: The package may have been collected by a neighbor or stored in a delivery locker.
  2. Contact the courier: Use the tracking number or link to get detailed delivery information from the courier.
  3. Contacter le support client: If the issue remains unresolved, reach out to us via WhatsApp +8613480381755 or [email protected], and we will assist you.

📨 Contactez-nous

  • Support Email: [email protected]
  • WhatsApp: +8613480381755 (Reply within 24 hours)
  • Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (China Standard Time)

Thank you for trusting pgvape.com! We are committed to providing you with fast and secure shipping. If you need further assistance, feel free to contact our customer support team.