At pgvape.com, customer satisfaction is our top priority. We are committed to ensuring transparency and fairness for every transaction. Please read the following policy carefully to understand your rights and obligations.
🚨 Order Cancellation
Cancellation Policy:
You can cancel your order within 24 hours of purchase and receive a full refund.
If the order has already been processed or shipped, cancellation will not be possible.
Cancellation Process:
Veuillez contacter notre équipe d'assistance client dès que possible pour soumettre votre demande d'annulation:
Email: [email protected]
WhatsApp: +8613480381755
📦 Refund and Return Eligibility
1.Eligibility Conditions:
If the received goods are damaged or defective, you may apply for a refund or exchange.
Les rendements sont soumis aux exigences suivantes:
The product must be unused and in its original packaging.
A proof of purchase (order number or receipt, etc.) must be provided.
Return requests must be made within 48 hours of receiving the product.
2.Non-Refundable Items:
Gift cards.
Articles marqués comme «vente finale».
Products returned more than 48 hours after delivery.
Shipping fees: Shipping costs for returns will not be refunded and will be deducted from the refund amount.
🔍 Return Process
1.Contact Customer Support:
Submit your return request to: [email protected]
Provide the order number, a description of the issue, and relevant photos or videos.
2.Authorization:
Our support team will evaluate your request and provide return authorization along with detailed instructions.
Note: Unapproved returns will not be processed.
3.Ship the Returned Product:
Use a trackable shipping method to send the product to the provided address.
Ensure the product is securely packaged.
4.Inspection and Processing:
After receiving the returned product, we will inspect it and notify you of the approval or rejection of your refund or exchange.
💳 Refunds and Exchanges
1.Refunds:
Si votre retour est approuvé, le remboursement sera transformé au mode de paiement d'origine.
Banks or credit card companies may require additional time to process the refund.
2.Exchanges:
If you are approved for an exchange, we will send a replacement product free of charge.