PGVape specializes in high-quality disposable e-cigarettes and provides OEM services for custom vape products. We also offer a variety of premium e-liquids and vape accessories to enhance your vaping experience.

Absolutely. At PGVape, we only offer products from reputable brands known for their quality and performance. All items undergo thorough testing to meet our high standards.

Yes, PGVape offers OEM services for businesses looking to create their own branded vape products. Contact our customer support team to discuss your specific needs and requirements.

Yes, PGVape offers wholesale options. For more information and to discuss wholesale pricing, please contact our customer support team. We will provide you with the best discounted price based on the products and quantities you order!

We accept PayPal, Stripe, bank transfers (supporting SEPA), major credit cards (Visa, MasterCard, American Express), and cryptocurrency payments. You can view the available payment methods on the checkout page.

Payments can be declined for various reasons, such as incorrect credit card information, insufficient funds, or issues with the payment provider. Please ensure that the payment information you provide is accurate, or contact your payment provider to resolve the issue.

You can request an invoice during checkout, and we will email it to you, or please contact our customer support team to request one.

We do not offer cash-on-delivery. You need to use online payment methods when placing an order.

Yes, if you have a discount code or gift card, you can enter the relevant information on the checkout page to enjoy discounts.

We take multiple measures to ensure the security of payments, including encryption technology and payment processing compliant with PCI standards.

PGVapes does not store customer payment information. All payment transactions are processed with end-to-end encryption to ensure the highest level of security.

Log in to your account and go to the  “My Account”  page. In the order history section, you can view payment information and order status for past orders.

We employ multiple layers of security measures to protect your data and transactions, including data encryption, firewalls, and regular security audits.

We strictly adhere to our privacy policy and do not sell or share your personal information. Your information is used solely for order processing and providing customer support.

We use a secure payment processing system that complies with PCI standards to ensure the security of your payment information.

Creating a strong password involves using a combination of letters, numbers, and special characters, avoiding easily guessable information like birthdays. Changing your password regularly is also a way to enhance security.

Check the website’s URL to ensure it matches the official website. Additionally, look for the SSL certificate, which should indicate that the site is secure.

If you encounter any suspicious activity or security issues, please contact our customer support immediately. We will investigate and take necessary actions.

Yes, we have implemented anti-phishing measures to help prevent fraudulent activities on malicious websites and emails.

Countries that we can ship with DDP (Delivery duty paid) Method, it doesn’t request you do customs clearance and no duties for you.

USA – UPS Express (except Alaska and Hawaii)
UK – Local DPD Express
Europe – UPS Express/ DPD Express/ DHL Express
Country lists of Europe DDP Method: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.

Goods shipped to European countries will be cleared through customs in Germany or the Netherlands, and after customs clearance, they will be transported from Germany or the Netherlands to other European countries.

Other countries
Except these countries list above, you need to do customs clearance and pay duties when package arrived to your customs, regarding to how much tax you need to pay, please inquiry local customs for details.

Your customs may require you to provide business license too.

Currently, we offer free shipping for orders over 100 pieces to European and U.S. countries. Additionally, we provide package insurance to ensure 100% guaranteed delivery.

Shipping costs are typically calculated based on the quantity of items, with more favorable rates for larger order quantities. You can enter your address during checkout to view the shipping cost.

If your package is lost or severely delayed, please contact our customer support team. We will investigate and assist in resolving the issue. For regular orders exceeding 20 pieces, we provide package insurance free of charge to ensure you incur no loss.

Normally, no customs duties are required for countries where you can place orders directly on PGVape. For specific details, please contact our customer support team. This does not apply to Japan!

This usually takes 7-15 working days, and can take up to 20 working days on public holidays or in bad weather conditions.

If you encounter any quality issues or receive a damaged product, please contact the PGVape customer support team immediately. We will arrange for a replacement or refund as needed.

Yes, many PGVape products come with manufacturer warranties. Please check the product details for specific warranty information.