Service Commitment: At pgvape.com, we are committed to providing you with fast, safe, and efficient order delivery services. The following shipping policy outlines the entire order fulfillment process for your reference.
1.🕒 Order Processing Time
Standard Processing Time: After receiving payment, your order will be processed within 1-3 business days, incluida la verificación de pedidos, el embalaje y el preprocesamiento.
Special Circumstances: Processing time may be extended in cases of holidays, remote areas, or customs inspections. We will update the logistics progress promptly.
2. 🚚 Logistics and Shipping Time
Tiempo de entrega estándar: Delivery typically takes 7-14 business days, with the exact duration depending on your location.
Possible Delays: Remote areas, holidays, customs inspections, or other unforeseen circumstances may cause delays in shipping.
3. 🤝 Shipping Partners
We collaborate with globally trusted logistics providers to ensure end-to-end control of your order transportation. Our partners include:
DHL
DPD
UPS
Destination Country Postal System
4. 🔍 Order Tracking Service
Tracking Notification: Después del envío, se enviará automáticamente un número de seguimiento a su dirección de correo electrónico registrada.
Tracking Options:
Check your package status by entering the tracking number on our website’s “My Orders” page.
Log in to the carrier’s official platform (e.g., DHL/UPS website).
5. 💰 Shipping Costs and Customs Responsibility
Shipping Cost Rules: Shipping costs are calculated based on the order weight, destination, and selected shipping method. The exact cost will be displayed during checkout.
Customs Responsibility:
For orders shipped to countries or regions outside of Canada, any customs duties or import taxes will be covered by us.
Para los pedidos canadienses, los impuestos de importación son responsabilidad del cliente.
Recomendamos verificar sus regulaciones de aduanas locales antes de realizar un pedido. Handling Shipping Exceptions
If you encounter any of the following situations, please contact our customer support team immediately:
- Shipping delay exceeding the estimated time by 5 business days.
- Lost, damaged, or abnormal tracking information for your package.
- Need to update the shipping address or other details.
We will follow up Through the entire process and coordinate with the logistics provider to offer solutions such as reshipment or refunds, depending on the situation.
7. 📨 Soporte al cliente
- Email: [email protected]
- WhatsApp: +8613480381755 (Response within 24 hours on business days)
Thank you for choosing pgvape.com!
We value your trust and are committed to providing smooth and secure shipping services.