Preguntas frecuentes

Sobre productos y servicios

PGVape specializes in high-quality disposable e-cigarettes and provides OEM services for custom vape products. We also offer a variety of premium e-liquids and vape accessories to enhance your vaping experience.

Absolutely. At PGVape, we only offer products from reputable brands known for their quality and performance. All items undergo thorough testing to meet our high standards.

Yes, PGVape offers OEM services for businesses looking to create their own branded vape products. Contact our customer support team to discuss your specific needs and requirements.

Yes, PGVape offers wholesale options. For more information and to discuss wholesale pricing, please contact our customer support team. We will provide you with the best discounted price based on the products and quantities you order!

PAYMENT

Aceptamos PayPal, Stripe, Transferencias bancarias (SEPA de apoyo), tarjetas de crédito principales (Visa, MasterCard, American Express) y pagos de criptomonedas.

Los pagos pueden ser rechazados por varias razones, como información incorrecta en la tarjeta de crédito, fondos insuficientes o problemas con el proveedor de pagos.

Puede solicitar una factura durante el pago, y se la enviaremos por correo electrónico o comunicarnos con nuestro equipo de atención al cliente para solicitar una.

Sí, si tiene un código de descuento o una tarjeta de regalo, puede ingresar la información relevante en la página de pago para disfrutar de descuentos.

We take multiple measures to ensure the security of payments, including encryption technology and payment processing compliant with PCI standards.

PGVapes does not store customer payment information. All payment transactions are processed with end-to-end encryption to ensure the highest level of security.

You will receive an order confirmation email immediately after a successful payment, containing detailed order information.

 

If you need a refund, please contact our customer support team, providing order details. We will assist you in processing refund requests in accordance with our refund policy.

 

Log in to your account and go to the  “My Account”  page. In the order history section, you can view payment information and order status for past orders.

SECURITY

Empleamos múltiples capas de medidas de seguridad para proteger sus datos y transacciones, incluido el cifrado de datos, los firewalls y las auditorías de seguridad regulares.

Nos adherimos estrictamente a nuestra Política de privacidad y no vendemos ni compartimos su información personal.

Utilizamos un sistema de procesamiento de pago seguro que cumple con los estándares PCI para garantizar la seguridad de su información de pago.

Crear una contraseña segura implica usar una combinación de letras, números y caracteres especiales, evitando información fácilmente adivinable como cumpleaños.

Consulte la URL del sitio web para asegurarse de que coincida con el sitio web oficial.

If you encounter any suspicious activity or security issues, please contact our customer support immediately. We will investigate and take necessary actions.

Yes, we have implemented anti-phishing measures to help prevent fraudulent activities on malicious websites and emails.

SHIPPING

Countries that we can ship with DDP (Delivery duty paid) Method, it doesn’t request you do customs clearance and no duties for you.

USA – UPS Express (except Alaska and Hawaii)
UK – Local DPD Express
Europe – UPS Express/ DPD Express/ DHL Express
Listas de países del método DDP de Europa: Alemania, Bélgica, Luxemburgo, Países Bajos, República Checa, Polonia, Croacia, Eslovaquia, Eslovenia, Finlandia, Dinamarca, Suecia, Austria, Francia, Italia, Hungría, Bulgaria, Lithuania, Estonia, Lattia, Greece, Irlanda, Portugal, Spain.

Goods shipped to European countries will be cleared through customs in Germany or the Netherlands, and after customs clearance, they will be transported from Germany or the Netherlands to other European countries.

 

Country Shipping Method Shipping Time
USA Local UPS Ground 10~15 Business day
UK Local DPD Express 7 ~ 12 Día hábil
Germany DHL/ DPD/ UPS/postal 8~15 Business day
France DHL/ DPD/ UPS/postal 10~15 Business day
Belgium DHL/ DPD/ UPS/postal 10~15 Business day
Luxembourg DHL/ DPD/ UPS/postal 10~15 Business day
Netherlands DHL/ DPD/ UPS/postal 10~15 Business day
Czech Republic DHL/ DPD/ UPS/postal 10~15 Business day
Poland DHL/ DPD/ UPS/postal 10~15 Business day
Croacia DHL/ DPD/ UPS/postal 10~15 Business day
Slovakia DHL/ DPD/ UPS/postal 10~15 Business day
Slovenia DHL/ DPD/ UPS/postal 10~15 Business day
Finland DHL/ DPD/ UPS/postal 10~15 Business day
Denmark DHL/ DPD/ UPS/postal 10~15 Business day
Sweden DHL/ DPD/ UPS/postal 10~15 Business day
Austria DHL/ DPD/ UPS/postal 10~15 Business day
Italy DHL/ DPD/ UPS/postal 10~15 Business day
Hungary DHL/ DPD/ UPS/postal 10~15 Business day
Lithuania DHL/ DPD/ UPS/postal 10~15 Business day
Estonia DHL/ DPD/ UPS/postal 10~15 Business day
Latvia DHL/ DPD/ UPS/postal 10~15 Business day
Greece DHL/ DPD/ UPS/postal 10~15 Business day
Ireland DHL/ DPD/ UPS/postal 10~15 Business day
Portugal DHL/ DPD/ UPS/postal 10~15 Business day
Spain DHL/ DPD/ UPS/postal 10~15 Business day

Other countries
Except these countries list above, you need to do customs clearance and tareas de pago when package arrived to your customs, regarding to how much tax you need to pay, please inquiry local customs for details.

Your customs may require you to provide business license too.

Currently, we offer free shipping for orders over 100 pieces to European and U.S. countries. Additionally, we provide package insurance to ensure 100% guaranteed delivery.

Shipping costs are typically calculated based on the quantity of items, with more favorable rates for larger order quantities. You can enter your address during checkout to view the shipping cost.

Si su paquete se pierde o se retrasa severamente, comuníquese con nuestro equipo de atención al cliente.

Puede realizar un seguimiento de su pedido iniciando sesión en su cuenta y accediendo a la sección "Historial de pedidos".

Normalmente, no se requieren tareas aduaneras para los países donde puede realizar pedidos directamente en PGVAPE.

Esto generalmente toma 7-15 días hábiles y puede tomar hasta 20 días hábiles en días festivos o en malas condiciones climáticas.

Servicio de devoluciones y después de la venta

Si se encuentra con algún problema de calidad o recibe un producto dañado, comuníquese con el equipo de atención al cliente de PGVAPE de inmediato.

Yes, many PGVape products come with manufacturer warranties. Please check the product details for specific warranty information.

Yes, PGVape has a hassle-free return and exchange policy. Please visit our Return Policy page for detailed information on how to return or exchange your purchase.

 

Soporte al cliente

How do I contact customer support?
You can contact the Pgvape customer support team via email at [email protected] or WhatsApp at +8613480381755. We are available Monday to Friday from 9 AM to 9 PM China Standard Time.

If you have any other questions, feel free to reach out to the Pgvape customer support team!